eHelp Desk Site Map
- Welcome to eHelp Desk - The online source for help desk information including help desk software vendors, articles related to the customer support industry, white papers on automating your help desk through the use of software, and support services and conferences.
- Features - Bookmark this page! Changing articles, tips, and surveys on help desk, call center, and customer support topics.
- Current Feature: Hiring for the Help Desk (EQ vs. IQ)
- January - June 2002: Generation Self-Help
(The modern consumer and the customer service or help desk) - November/December 2001: Training in the Workplace (Including the Help Desk)
- September/October 2001: What is a Service Level Agreement and why are they important?
- June/July/August 2001: Using Your Help Desk Software's Bells and Whistles
- May 2001: What is an Automated Help Desk Anyway?
- April 2001: Reasons for Automating a Help Desk
- March 2001: An Automated Help Desk's Benefits
- February 2001: What Can We Do With All This Issue Data?
- January 2001: What Can a Help Desk Software System Do?
- December 2000: Outsourcing the Helpdesk
- November 2000: Creating An RFP Can Help Identify The Right Help Desk Software For Your Company
- October 2000: Reduce Help Desk Stress Injuries?
- September 2000: What Kind of Help Desk Software Do You Need?
- August 2000: How Can an Information Resource Management (PC Inventory / Auditing) Software Solution Benefit the Help Desk?
- June/July 2000: Integrating Web-based Support Within Your Help Desk (Information on web-enabled help desk software)
- Library
- What is an Automated Help Desk Anyway?
- An Automated Help Desk's Benefits
- What Can a Help Desk Software System Do?
- Reasons for Automating a Help Desk
- What Can We Do With All This Issue Data?
- What Kind of Help Desk Software Do You Need?
- Integrating Web-based Support within Your Helpdesk
- How Can an Information Resource Management (PC Inventory / Auditing) Solution Benefit the Help Desk?
- Reduce Help Desk Stress Injuries
- Creating An RFP Can Help Identify The Right Help Desk Software For Your Company
- Outsourcing the Helpdesk
- Using Your Help Desk Software's Bells and Whistles
- What is a Service Level Agreement and why are they important?
- Training in the Workplace
- Generation Self-Help
- Resources - Support Industry Associations and Organizations, Online Publications, and Help Desk Software Vendors
- Events - Trade Shows, Conferences, Seminars, Certifications for help desk, customer support and call center professionals
- Glossary - Terminology associated with help desks, call centers or customer support centers
- Contact - eHelp Desk is your site! Information on how to contact our staff to submit a paper, tip, event or feedback.
