Help Desk / Customer Support Library

eHelp Desk is compiling a library filled with informative papers, articles, and reader tips pertaining to help desks and customer support management. If you are looking for more information about help desk software / automation tools, and management or motivation tips to benefit your call-taking department, check out the eHelp Desk library.

We welcome input from help desk and other professionals who are willing to share experiences and information with other readers. You may submit your articles or tips to our editors for consideration. Please send the eHelp Desk staff an email with your white paper, article or tip at [email protected] .

Help Desk 101 - Information About Automation and Help Desk Software

• What is an Automated Help Desk Anyway?
• An Automated Help Desk's Benefits
• What Can a Help Desk Software System Do?
• Reasons for Automating a Help Desk
• What Can We Do With All This Issue Data?
• What Kind of Help Desk Software Do You Need?
• Creating An RFP Can Help Identify The Right Help Desk Software For Your Company

Help Desk Tools

• Integrating Web-based Support within Your Helpdesk
• How Can an Information Resource Management (PC Inventory / Auditing) Software Solution Benefit the Help Desk?
• Using Your Help Desk Software's Bells and Whistles

Help Desk Services

• Outsourcing the Helpdesk
• What is a Service Level Agreement and why are they important?

Help Desk Issues

• Reduce Help Desk Stress Injuries
• Training in the Workplace
• Generation Self-Help
• Hiring for the Help Desk (EQ vs. IQ)